Returns & Exchanges

At Cueva, we want you to be completely satisfied with your fashion curation. If your purchase doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking receipt; your refund will be processed once our quality team inspects the items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing